WALTHAM ORD. DEPT. U.S.A

[About Leather Strap]
Due to Washington Convention, we cannot export Crocodile/Alligator/Lizard leather overseas.

We will replace the strap with a similar strap made of calf leather as an alternative.

Or we will send the watch without strap if we don't have stocks of them.

[Payment Method]
1. Credit Card (Visa/Master/Amex)
2 Wire/Bank Transfer
*We have U.S bank account and European bank account. So you don't need to transfer internationaly.

[Delivery]
Shipped via FedEx International Priority.
Normally,Item will be shipped in 1-2 working days after payment received.

Tracking number will be provided, and insurance will cover if the item is damaged or missing in the shipping process.

[Custom Duty]
International buyer has a responsibility to pay import duties, taxes or charges. (ex VAT/GST)

We do not accept to declare lower value on shipping label or invoice.We will declare full value of them.

If you would like to know how much it will be, please check approximate cost below.
Import Duty Calculator - SimplyDuty

These costs normally collected by courier when you pick up item or after your receive.

[Return]
We accept return in the case of shipping mistake or item defect in 14 days after your receive.

1.Can I check the actual product?
-yes. You can check it at the store.

2.Can I reserve it?
-Since it is also sold on the web, it cannot be reserved.

3.Can you adjust the bracelet?
-If you fill in the approximate arm circumference when ordering, we will send it after adjustment.
(*Riveted bracelets and folded link bracelets require some time to be adjusted by a repair craftsman.)

4. How long does it take for "delivery after complete service?
-Please consider it to be about 1 month from the date of your order.
(*It may take a little longer depending on the schedule of our watchmaker and the degree of congestion.)

5.Is there a payment deadline? (Bank transfer)
-If we cannot confirm the payment within 2 days after placing the order, the order will be canceled.

6.Can I order by cash on delivery?
- Due to the nature of the product, we do not accept it.

Our stance is that "customers can use good products with peace of mind for a long time."

In order to achieve this, the presence of a skilled repair craftsman is essential.

How well the work is done depends largely on the thoughts of the craftsman.

The watchmakers who Arbitro asks are craftsmen who do not cut corners in such areas, so we ask them to carry out the repair work with peace of mind.

About Complete Service
Complete service, sometime called overhaul is the work of disassembling a mechanical product down to its individual parts, cleaning and reassembling it to bring it closer to its new state of performance.

Roughly speaking, the overhaul procedure is as follows.
1. Separate into case and movement
2. Disassemble the movement
3. Inspection and pre-cleaning of wear condition of each part
4. Wash parts with a special machine
5. Lubrication and assembly
6. Waterproof test
7. Final adjustment and running test.

Some movements are made up of hundreds of parts, but it is a very meticulous process of disassembling them one by one, inspecting them all, cleaning them, and reassembling them.

If you don't overhaul, the oil will deteriorate just like a car, and the risk of wear and damage to parts increases, causing a decrease in accuracy and, in severe cases, not working.

There is also the reason that it will be very expensive to replace parts after they are found to be damaged, so we recommend overhauling once every 2-3 years for economical and long-term use.

About Polishing

Vintage watches have been used for decades, and even the stainless steel used in many watches has rounded corners that were originally sharp, and has many small scratches even though the mirror finish should be beautiful. state.

At Arbitro, some watches are sold with a new finish, based on the idea that you can purchase them in beautiful condition and use them for a long time.

In particular, gold-cased dress watches are finished to bring out the best of the precious metal case.

The watches sold by us that have been given a new finish are shot in very high definition, so you can see that the edges stand out and the light is reflected by the mirror finish.

Also, depending on the case or bracelet, there are cases where multiple finishes such as mirror finish and hairline finish are mixed, but there are not many craftsmen who can distinguish between them and finish them at a high level.

In addition, the “thinness of the case” is also a part that is greatly influenced by the skill of the craftsman.

A watch that has become thinner and has thinner lugs is far from its original design, and the appearance becomes unbalanced.

It is a very precise work that brings the case closer to the original finish by eliminating scratches and dents while reducing the thickness of the case to the utmost limit.

Of course, there are cases where it is better to use the watch as it is, in order to emphasize the history of the watch and its original condition.

We look at each watch and judge whether it is best to finish it before selling it.